Accidental damage
Eligible accidental drops, liquid spills or submersion during normal use. Claims require an explanation of where, when and how the damage occurred.
Begins on purchase dateOptional protection for accidents, power surges and breakdowns
Built to ride. Covered for real life.
ProductProtection
Protect your NEXVEY product against eligible accidental damage and power surges from the purchase date, plus mechanical and electrical breakdowns after the manufacturer's warranty expires.
01
Accidental damageDrops, spills and submersion
02
Power surgeProtection from purchase date
03
Extended warrantyAfter manufacturer coverage
What is covered
Protection for the unexpected.
Coverage timing depends on the type of event. Accidental damage and power surge protection begin on the purchase date; eligible breakdown coverage begins after the manufacturer's warranty expires.
Power surge
Eligible structural or operational failure caused by a power surge during normal use.
Begins on purchase dateMechanical or electrical failure
Eligible failure to perform as intended due to defects in materials, workmanship, structure or operation.
After manufacturer warrantyChoose your term
One, two or three years of cover.
Plan pricing varies by product and coverage period and is shown during checkout. The examples below assume the product includes a one-year manufacturer's warranty.
1 Year plan
Essential protection
- Accidental damage protection
- Power surge protection
One year of accidental damage and power surge protection.
2 Year plan
Extended confidence
- Accidental damage protection
- Power surge protection
- 1-year extended warranty
Assumes a one-year manufacturer warranty, followed by one year of eligible extended warranty coverage.
3 Year plan
Maximum term
- Accidental damage protection
- Power surge protection
- 2-year extended warranty
Assumes a one-year manufacturer warranty, followed by two years of eligible extended warranty coverage.
Enrollment and activation
Add it when you buy.
Enroll together with an eligible product purchase on the NEXVEY website. Plan pricing appears at checkout, and a confirmation email provides your Product Protection ID and plan details.
Accidents and power surges
Eligible accidental damage and power surge protection begin on the date you purchase the covered product.
Mechanical and electrical breakdowns
Eligible extended warranty coverage begins only after the original manufacturer's warranty expires.
The aggregate amount paid across eligible claims is limited to the original purchase price of the covered product.
Claims made clear
Help when something goes wrong.
File an eligible claim through the Xcotton Product Protection Claims Center. A claims specialist will guide you through the required information and next steps.
Find your protection ID
Open the email titled "XCOTTON PRODUCT PROTECTION PLAN PURCHASE CONFIRMATION" and locate your Product Protection ID.
Open the Claims Center
Use the direct Claims Center link or the highlighted link in your confirmation email. Sign in with your email and Product Protection ID.
Describe the issue
Follow the instructions and provide requested evidence. Accidental damage claims must explain where, when and how the damage occurred.
Ready to start a claim?
Have your confirmation email and Product Protection ID ready.
Need to know
Product Protection FAQs.
Important details about plan cost, claims, returns, cancellation and coverage limits.
Protection plan questionssupport@xcottons.com
01When does coverage begin?+
Accidental damage and power surge coverage begin on the Shipping date. Eligible mechanical and electrical breakdown coverage begins after the manufacturer's warranty expires.
02How much does Product Protection cost?+
The price varies based on the product and selected coverage period. The applicable price is displayed during checkout.
03Is there a claim limit?+
The aggregate amount paid across claims is limited to the original purchase price of the covered product.
04What happens if I return or exchange the product?+
Notify customer service promptly. A return or exchange may affect the protection plan, and specific conditions may apply.
05Can I cancel the plan?+
Cancellation is allowed at any time. Refund calculations depend on when you cancel, any paid claims, applicable administrative fees and state law.
06Who provides the protection plan?+
Coverage and services are provided by Xcotton, partner with AIG. NEXVEY acts as an intermediary and can provide assistance when needed.
Cancellation and returns
Flexible cancellation terms.
Cancellation is allowed at any time. Refund calculations depend on timing, prior claim payments and applicable state law. A return or exchange may also affect the plan.
Full refund when no claim was filed
If a claim was paid, the refund equals the Product Protection plan price less paid claim amounts.
Prorated refund calculation
Refunds are based on unused coverage days, less paid claims and any administrative fee allowed by state law, capped at USD $50.
NEXVEY
Product Protection coverage and services are provided by Xcotton, partner with AIG. NEXVEY acts solely as an intermediary. Please review the plan terms and conditions carefully and confirm the scope of coverage.