Lost in transit
Coverage when your complete package is confirmed lost while moving through the carrier network.
✓ CoveredOptional order protection for loss, damage, misdelivery and delay
Ride ready. Delivery protected.
ShippingProtection
Shop with more confidence. Add Shipping Protection at checkout for coverage against common package losses and damage while your NEXVEY order is in transit.
01
Easy add-onSelected at checkout
02
Order-based coverMatched to your order value
03
Simple claimsOnline Claims Center access
Coverage overview
Protected from checkout to arrival.
Shipping Protection covers common transit issues. The applicable protection price is selected automatically based on the order amount and cannot be purchased separately.
Partial loss
Coverage when part of the shipment is missing during transit or on arrival.
✓ CoveredPorch piracy
Protection for eligible packages stolen after the carrier marks the order as delivered.
✓ CoveredTransit damage
Obvious breakage, cracking, crushing or bending that leaves the item unusable.
✓ CoveredCarrier misdelivery
Coverage when the logistics provider delivers to the wrong address, excluding customer address errors.
✓ CoveredDelivery delay
Eligible delayed orders may receive compensation of USD $5 per order.
✓ CoveredClaims made clear
A straightforward path to resolution.
After purchasing Shipping Protection, you can submit an eligible lost or damaged package claim through the Xcotton Claims Center.
Find your protection ID
Open the email titled "Xcotton Shipping Protection Placed Successfully" and locate your Shipping Protection ID.
Open the Claims Center
Use the direct claims link or the highlighted link in your confirmation email. Sign in with your email and protection ID.
Submit your evidence
Provide requested documents such as carrier proof and clear photos of damaged products, then follow the claim status online.
Ready to file a claim?
Have your order email and Shipping Protection ID ready before you begin.
Shipping Protection
NX
Your NEXVEY orderProtection matched to order value
AddedProtected order✓
This service is order-based and covers only the products purchased in the protected order.
How it works
Add protection at checkout.
Choose Shipping Protection while checking out. The service fee is automatically added to your order total and the correct level of cover is matched to the order value.
Automatic confirmation
After purchase, Xcotton emails your protection number, coverage details and Claims Center access.
Cancel before shipment
If your order has not shipped, contact us to request a refund. Once shipped, protection cannot be canceled.
Inspect on arrival
Check your products promptly. If you notice damage or another covered issue, contact support as soon as possible.
Need to know
Shipping Protection FAQs.
Key details about purchasing protection, submitting a claim and understanding exclusions.
Claim-related questionssupport@xcottons.com
01What does Shipping Protection cover?+
Eligible events include products lost in transit, partially lost shipments, porch piracy, transit damage, carrier misdelivery and qualifying delays. Force majeure events may be handled according to the specific protection terms.
02How do I purchase Shipping Protection?+
Select Shipping Protection at checkout. The fee is added to your order total and covers only the products included in that order.
03What documents might I need for a claim?+
Depending on the case, you may need carrier documentation, delivery information, photos of damaged products and other supporting evidence requested in the Xcotton claims guide.
04Who handles the claim?+
NEXVEY can help provide necessary order information, while the Shipping Protection claim itself is reviewed and handled by Xcotton under its applicable terms.
05Are there exclusions?+
Claims may be ineligible when incorrect delivery information was supplied, damage was intentional or another exclusion in Xcotton's terms applies. Review the full protection terms before purchase.
06Can Shipping Protection be canceled?+
You may request a refund before the order ships. Shipping Protection cannot be canceled after shipment.
07How can I help avoid claim issues?+
Confirm your shipping address and contact details before placing the order. Inspect your products promptly after delivery and report any issue as soon as possible.
NEXVEY
Shipping Protection is an optional third-party service powered by Xcotton. Coverage, eligibility, claim review and compensation remain subject to Xcotton's applicable terms and policies.