Frequently Asked Questions
Actual range depends on rider weight, terrain, tire condition, temperature, riding style, and battery charge level. Use the stated product range as a guide, plan early rides conservatively, and leave enough battery for a safe return.
Use only the supplied charger and follow the instructions in the manual. Charge in a dry, ventilated area away from heat and flammable materials, and do not charge a damaged battery or cable. Let the bike cool after a ride before charging.
Some setup and safety checks may be needed after delivery. Follow the included manual, confirm that fasteners are secure, and check the tires, steering, controls, and brakes before the first ride. If you are unsure, ask a qualified bike or powersports technician for help.
We recommend avoiding rain, deep puddles, and wet or slippery terrain. Do not use a pressure washer. After riding, wipe the bike with a soft damp cloth and keep the charging port and electrical components dry.
Before every ride, check tire condition, visible fasteners, steering movement, brake response, and the battery charge level. Stop using the bike if you notice damage, unusual noise, loose parts, or reduced braking performance.
Keep your order number and product details handy. For support, contact our customer service team with clear photos or a short video of the issue. Please review the warranty policy for coverage, care requirements, and claim instructions.